1. Prepare the mix exactly to the supplier's ratio — consistency starts in the jug, not the machine.
2. Fill the hopper and let the machine pre-cool. Gravity-feed models pull mix down automatically; air-pump models add overrun for a lighter serve.
3. Wait for the ready light — pouring too early is the number one cause of soupy serves.
4. Pull the handle smoothly and rotate the cup or cone as the swirl builds. Finish with a confident flick.
5. Clean daily. A few minutes of rinsing and sanitising keeps texture perfect and inspectors happy. Our training videos walk through every step.